CV

Skills

Operating Systems:
Windows, Windows Server, Linux, bash, PowerShell, Scripting Fundamentals
IT Support Tools:
ITSM Ticketing Systems (e.g. ServiceNow, JIRA), Active Directory (user & group management, GPOs), Remote Desktop (RDP), network drive mapping, NTFS, file/printer sharing
Networking & Troubleshooting:
TCP/IP fundamentals, DNS, DHCP, ports & protocols, troubleshooting
Hardware & Peripherals:
PC assembly, upgrades, component replacement, device drivers & configuration
Virtualization:
QEMU/KVM, VirtualBox
Cloud Computing:
Cloud Platform Fundamentals (AWS, GCP, Azure)
Cloud Productivity:
M365, OneDrive, Google Workspace, Google Drive, MS Teams, Zoom

Delivered 7,000+ customized lessons to 800+ global clients, maintaining a 5-star teacher rating
Diagnosed individual issues and developed targeted, step-by-step solutions to help clients achieve goals
Used adaptive communication to simplify complex topics for diverse clients, building rapport and lasting relationships
Utilized a range of digital platforms and tools (e.g., iTalki, Google Workspace, MS Teams, Zoom) to provide seamless virtual experiences and maintain lesson records and notes
Monitored student performance to identify focus areas and guide continuous improvement toward goals
Managed all aspects of a solo practice, including scheduling, client relations, and performance tracking

Designed and facilitated daily programs for a 30+ resident wing, tailoring to physical and cognitive needs
Initiated innovative programs that increased resident engagement, with several continuing post-employment
Collaborated in an interdisciplinary environment to deliver holistic, person-centered care with empathetic support
Maintained detailed records (ActivityPro, PointClickCare) and updated individual resident care plans accordingly
Balanced programs, resident porting, special event preparation, documentation, and support tasks

Operated forklift and performed general labor to load and unload a wide variety of freight, including specialized items like broken vehicles and steel drums
Prepared and secured shipments for organized and safe transport, including using specialized materials like steel cables to fasten vehicles and ensure cargo was organized and secure inside containers
Collaborated with a small team to ensure on-time task completion, including working overtime to meet tight deadlines
Contributed to daily operational efficiency by assisting with accurate container and inventory documentation
Maintained a safe and organized work environment while consistently adhering to strict safety protocols

Teaching English as a Foreign Language (TEFL) Certificate, University of Toronto • 2017
DELF B2 – Diplôme d’Études en Langue Française, L’Alliance Française • 2016
Social Service Worker (Gerontology) Diploma, Sheridan College • 2014